CC Communications Network Neutrality Statement
In this document, the terms “you” and “your” refer to customers of CC
COMMUNICATIONS’ Internet Access Service. The terms “we” and “our”
refer to CC COMMUNICATIONS and CC COMMUNICATIONS’ Internet Access
- Internet access purchased from CC COMMUNICATIONS. This
includes connectivity from your equipment at your premises to the
Internet equipment at CC COMMUNICATIONS’ office, connection of CC
COMMUNICATIONS’ equipment to the Internet, and CC COMMUNICATIONS’
equipment that is used to route and manage your traffic to and from the
Internet and to provide you with services such as e-mail, web surfing,
file transfer, Internet video, and others.
- The amount of data per second. This may be thought of as the “pipe” that carries Internet traffic.
- Bandwidth Capacity
- Bandwidth capacity is the amount of bandwidth that we or another
network provider makes available for your use, such as the amount of
data that can be sent over a wire or fiber optic system.
- Bandwidth Demand
- Bandwidth demand is the amount of bandwidth that a customer wants to use.
- A situation where the total bandwidth demand (in bits of
information per second) on a component of the Internet, including on
any part of our network, exceeds the bandwidth capacity of that
component to such an extent that traffic flow and service experiences
degradation. Congestion is usually of a transitory nature, however, in
some cases, such as an extremely popular website, it may last for a
- Degradation of Service
- Less than optimal performance of Internet
services. This may appear to you as slow response on web sites and
e-mail or distorted or frozen video.
- Nominal Bandwidth
- The bandwidth of the service package you purchase. This is your maximum allowed bandwidth.
Terms of Service and Network Management Practices
The bandwidth you purchase (your service package or nominal
bandwidth) is the MAXIMUM bandwidth available to you. Unless you have
purchased a Committed Bandwidth service that specifically guarantees a
fixed bandwidth, such as a T-1 circuit, it is not a guaranteed
bandwidth. CC COMMUNICATIONS will make its best effort to transmit your
data in a timely fashion, however, CC COMMUNICATIONS does not guarantee
you that you will be able to use your entire nominal bandwidth at any
given time. This is referred to as “best effort” service.
CC COMMUNICATIONS strives to make your total nominal bandwidth
available for you to use within our network. CC COMMUNICATIONS cannot
control bandwidth available, congestion, or service quality on those
parts of the Internet beyond our network.
When other customers use our network, you may not be able to use your
maximum nominal bandwidth because all customers share total bandwidth
capacity at some points on our network and on the Internet. If the
bandwidth demand of all customers at that network location exceeds the
bandwidth capacity provided, you may not be able to use your entire
nominal bandwidth. All services other than Committed Bandwidth services
are “shared services” used by many customers.
We size our Internet services by the bandwidth of all our customers,
including your service, based on best-of-breed engineering practices.
Service is provided equally to all customers, and every customer’s data
has an equal chance to be served.
On a downstream basis (Internet to customer), service is provided
equally to all customers, Internet services, protocols, and sources or
destinations on the Internet such as websites, e-mail servers, etc.
Due to limited bandwidth capacity on an upstream basis (customer to
Internet), service is provided equally to all customers, protocols, and
sources or destinations on the Internet such as websites, e-mail
servers, etc. except that service types are prioritized to provide the
best service possible to all customers. We prioritize services with
streaming video being the highest priority, then web browsing, then all
other services. Service is not prioritized by customer or source or
destination on the Internet. No services, protocols, or legal sources
and destinations on the Internet are blocked under any circumstances.
Any effects on service may only be noticeable in times of significant
CC COMMUNICATIONS may block any service, protocol, source, or
destination that CC COMMUNICATIONS determines to be illegal or a threat
to life, property, or national security, or if ordered to block or
otherwise modify your data by law enforcement agencies,
At this time, CC COMMUNICATIONS does not implement network management
techniques when congestion occurs, however, in times of congestion on
CC COMMUNICATIONS’ network, CC COMMUNICATIONS may, at its sole
discretion, implement reasonable network management techniques to
protect the services of all of CC COMMUNICATIONS’ customers so that each
customer has adequate service quality. CC COMMUNICATIONS will not
implement network management if degradation of service is caused by
congestion on portions of the Internet outside of CC COMMUNICATIONS’
network. CC COMMUNICATIONS will notify our customers on this website of
changes to our network management policy.
Devices & Software that may be Attached to CC COMMUNICATIONS’ Internet Access Service
There are no restrictions on types of devices you may connect to CC
COMMUNICATIONS’ network other than that they must be approved by the
Federal Communications Commission (FCC) for use in the US
telecommunications network. You may not connect any equipment to CC
COMMUNICATIONS’ network that is not approved by the FCC. Most
commercially available equipment such as modems, routers, and PCs are
approved. All equipment approved by the FCC will have a label stating
that it is approved and what the type of the approval is. This
information is also found in the user’s manual or printed instructions
that are provided with the equipment and may be found online at the
manufacturer’s website. You should read this label whenever you buy any
equipment you wish to connect to CC COMMUNICATIONS’ network. If you
have questions about any particular equipment, please call us at
CC COMMUNICATIONS’ Internet access service is designed to function
with accepted industry standard interface software such as provided by
Microsoft, Apple, and others. If you use a type of software not widely
used in the worldwide Internet, you may experience some problems with
compatibility between your software and CC COMMUNICATIONS’ Internet
access service. If you have any questions, please call us on
775-423-0020, and we will try to help you resolve this problem. It is
the customer’s responsibility to assure that their software and
operating interfaces conform to industry accepted specifications.
CC COMMUNICATIONS uses the latest industry-best-practices to maintain
integrity and security of its network. This may include security
protections that interfere with some types of customer traffic. If you
believe your services are being disrupted by our security systems,
please contact us on 775-428-1111.
CC COMMUNICATIONS provides a level of protection for your computers
from spam, viruses, and other malicious or unwanted items. While CC
COMMUNICATIONS strives to provide the best protection possible for your
computer, we make no guarantees that we can prevent all malicious or
unwanted items from accessing your computer. It is the customer’s
responsibility to protect their computers and other devices from
unwanted or harmful items. It is very strongly recommended that you
provide your own virus and malware protection, spam filtering, and
firewall software, solutions are available on the CC COMMUNICATIONS
There are additional considerations regarding Internet security
related to CC COMMUNICATIONS’s Internet access service. See our
Acceptable Use Policy at http://www.cccomm.net.
Services CC COMMUNICATIONS Offers
CC COMMUNICATIONS offers the following Internet access services and pricing.
The bandwidths listed are the maximum bandwidth of the service. You
will not be provided additional bandwidth above what you purchased, even
for short periods of time. You are not permitted to “burst” traffic
above your purchased bandwidth. ADSL packages may be upgraded to
packages with speeds up to a maximum of 50Mb upload for an additional
monthly fee (in fiber-fed areas).
|Best Effort Services
||Maximum Downstream Bandwidth ADSL
||Maximum Upstream Bandwidth
Use of CC COMMUNICATIONS’ Services for Real-Time Applications such as Streaming Video
The Best Effort services above may be suitable for real-time
applications if the customer has purchased adequate bandwidth for that
service. Disruption during times of congestion, if any, which you
experience will be minimized if you purchase adequate bandwidth for the
services you wish to use. However, since there are occasionally
conditions of extreme congestion at various points in the Internet,
including CC COMMUNICATIONS’ network, unless you have purchased a
Committed Bandwidth service that specifically guarantees a fixed
bandwidth, such as a T-1 circuit, CC COMMUNICATIONS does not guarantee
that your service will never be degraded.
Note that bandwidth requirements will differ by real-time
application. For example, video such as that offered by various
services such as YouTube may require somewhat less total bandwidth than
entertainment quality streaming video. Bandwidth requirements may also
differ among providers.
Privacy of Customer Information
CC COMMUNICATIONS inspects packets of data you send or receive over
our network to allow us to route and, where applicable, prioritize
data. We inspect only the packet headers which tell us where to send
your data and the type of data it is, i.e.: web surf, video, file
CC COMMUNICATIONS does not examine the content of your data, i.e.:
the data which you send or receive, such as the messages from and to
e-mail addresses of your e-mail, which web sites you visit, the sources
of your video, or the contents of files you send or receive.
CC COMMUNICATIONS does not store your data, or sell or reveal it to any third parties.
CC COMMUNICATIONS may provide any of your data, both on an active,
real time basis and stored data such as your billing records, to law
enforcement under appropriate legal orders if law enforcement requests
your information in matters dealing with illegal acts or a threat to
life, property, or national security.