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  • How do I Know if I am Being Recorded?

    When you hear a ‘beep’ tone or a recorded notification at the beginning of a call, that call may be recorded...

  • How do I Order New Telephone Service?

    Just contact one of our customer service representatives to order new service.   Please have the following information available when you order new phone service from CC Communications...

  • How do I use my Voicemail?

      Voice Mail Information The following directions apply to landline Voice Mail ONLY   Main Mailbox Set UpREMINDER You must complete the entire recorded tutorial for your Voice Mail to work properly. When entering your Voice Mail for the first

  • Mandatory 10-Digit Dialing Coming to Multiple States/Area Codes

    The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

  • What Deaf, Hearing and Speech Impaired Services do you Have?

    Deaf, Hearing and Speech Impaired Services What is a TTY? TTY stands for Text Telephone, it can also be called a TDD, which stands for Telecommunication Device for the Deaf. A TTY is a special device that lets people who...

How do I use my Voicemail?

The following directions apply to landline Voice Mail ONLY


Main Mailbox Set Up

REMINDER: You must complete the entire recorded tutorial for your Voice Mail to work properly. When entering your Voice Mail for the first time:

  1. Dial 426-0001
  2. When the recording prompts you to enter a passcode, enter the temporary passcode 1234. Follow the recorded instructions.
  3. When finished you will have: Set your Passcode, Recorded your Name, Recorded your Greeting.

Basic Voice Mail Procedures:
Press #1 to access your Voice Mail
Press #3 to record your Name
Press #8 to change your Passcode
Press #9 to exit the Voice Portal
Press # to repeat the Menu

 

Voice Mail Greeting Procedures:
Press #3 to create a ‘No Answer’ Greeting.
- Press #1 to record your Greeting
- Press #2 to listen to your Greeting
- Press #3 to go back to Default System Greeting
- Press * to return to previous Menu
- Press #5 to compose and send Message.
- Press * to repeat the Menu.

 

Checking Main Mailbox Messages
To check for messages from your home or business telephone line (equipped with Voice Mail):

  1. Dial 426-0001
  2. Enter your passcode, followed by # sign.
  3. Follow recorded instructions.

To check for messages from a different location:

  1. Dial 426-0001
  2. Enter your mailbox number at the prompt. Voice Mail Box ID requires all ten digits including area code followed by the # sign.
  3. Enter your passcode, followed by the # sign.
  4. Follow prompts.

 

Voice Mail Benefits:
Some of the benefits of Voice Mail are listed below:
- Receive messages when you are on the phone or using your line for the Internet
- Receive messages when the power is out
- Passcode security
- Messages are date and time stamped
- Works 24 hours a day without an on or off switch
- Check your messages remotely from any phone.