What Deaf, Hearing and Speech Impaired Services do you Have?


What is a TTY?

TTY stands for Text Telephone, it can also be called a TDD, which stands for Telecommunication Device for the Deaf. A TTY is a special device that lets people who are deaf, hard of hearing or speech impaired use the telephone to communicate, by allowing them to type messages back and forth instead of talking and listening.

If you don’t have a TTY, you can still call a person who is deaf, hard of hearing or speech-impaired by using the Telecommunication Relay Services (TRS). With TRS, a special operator types whatever you say so that the person you are calling can read the message on their TTY display. That person will then type back a response, which the TRS operator will read aloud for you to hear. Toll free TRS services are available 24 hours a day, 365 a year.

Emergency Calls
These calls should be made directly to 911. Using Relay for emergency calls is not encouraged. If you use a TTY and are not able to obtain emergency services by calling 911, you should call the relay service and tell the operator you have an emergency.

Directory Assistance and Operator Services
If it is difficult for you to look up numbers in the directory or for you to dial a phone due to a disability, you may request a credit for directory assistance or operator service charges. For more information please contact your Long Distance provider, or a Customer Service Representative at 423-0020.

Directory Listing for TTY Users
TTY customers may include this information as part of their directory listing at no additional charge:

Example:
Smith, John
TTY only 555-8888

Smith, John
TTY & Voice 555-8888

*Relay Services
A few things you should know about Relay Nevada:

  1. Long distance calls made through Relay Nevada are billed by Sprint at their standard rate, unless you ask the Relay Operator to use your specific long distance carrier.
  2. All calls through Relay Nevada must either be made from, or to a phone line in Nevada.
  3. Relay Nevada calls can be made from Nevada, to virtually anywhere in the world (using English or Spanish only).
  4. Directory Assistance help is available through any Relay Nevada service.

Voice
For standard voice phone users wishing to call a TTY user, dial 711 or 1-800-326-6888.

TTY:
For TTY users wishing to call a voice phone user, dial 711 or 1-800-326-6868.

Spanish
For TTY or voice users wishing to relay calls in Spanish, or translated between English and Spanish, dial 1-800-887-1219.

Speech to Speech
For voice phone users with speech disabilities who prefer not to type on TTY, a specially trained operator serves as the speech-disabled user’s voice. Dial 1-888-326-5658.

Voice Carry Over (VCO)
For people with hearing loss who prefer to use a voice to speak directly rather than typing on a TTY, please dial 1-800-326-4013.

Hearing Carry Over (HCO)
For TTY users with speech disabilities who prefer to hear, rather than read messages from the called party, please dial 711 or 1-800-326-6868.

ANSI C63.19 HAC U-Rating System
FCC Hearing-Aid Compatibility (HAC) Regulations for Wireless Devices M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.

*All Relay Services are made possible through a monthly surcharge on Nevada phone lines.