Billing Issues and Information

Auto Pay Payment Returned

If your check or Auto Pay payment (credit card or ACH/Auto check) is returned by the bank for any reason, a returned check charge will be applied to your account. If the check was issued to pay a delinquent account, your service will be disconnected.

I Cannot Pay by Due Date

If you cannot pay your bill by the due date, please contact Billing and Collections at 423-7171 option 4.

In cases of illness or other circumstances beyond your control, residential customers are entitled to one payment arrangement per year.

If you have spoken to a Billing and Collections Representative to make payment arrangements and do not comply with them, your services may be disconnected without additional warning or reminder. If your services are disconnected for non-payment, the total account balance at time of suspension plus a suspension fee (per service) will be due before services are reconnected.

I Have Questions Regarding Charges on my Bill

If there is a question regarding charges on your bill, please contact Billing and Collections at 423-7171 option 4 and explain the error. If the error cannot be resolved by the due date, please pay the undisputed amount.