Yes, you may choose to receive an e-bill email notification advising your statement is ready to be viewed monthly, instead of a paper statement mailed to you.

Call 775-423-7171 option 2 or stop by CC Communications at 899 S. Maine St. to sign up.

Auto Pay Payment Returned

If your check or Auto Pay payment (credit card or ACH/Auto check) is returned by the bank for any reason, a returned check charge will be applied to your account. If the check was issued to pay a delinquent account, your service will be disconnected.

I Cannot Pay by Due Date

If you cannot pay your bill by the due date, please contact Billing and Collections at 775-423-7171 option 4.

In cases of illness or other circumstances beyond your control, residential customers are entitled to one payment arrangement per year.

If you have spoken to a Billing and Collections Representative to make payment arrangements and do not comply with them, your services may be disconnected without additional warning or reminder. If your services are disconnected for non-payment, the total account balance at time of suspension plus a suspension fee (per service) will be due before services are reconnected.

I Have Questions Regarding Charges on my Bill

If there is a question regarding charges on your bill, please contact Billing and Collections at 423-7171 option 4 and explain the error. If the error cannot be resolved by the due date, please pay the undisputed amount.

When you apply for new services with CC Communications, you will be asked to established credit in one or more of the following ways:

1. You agree to let CC Communications run a credit check; must have actual signature to do so. Credit score will determine if a deposit is required or not.
2. You pay a Deposit; amount to be determined on services requested or credit score.
3. You have an established credit history with another telephone utility and can provide us with a credit/reference letter from that company.
4. You provide a co-signer or guarantor who has been a customer of CC Communications and demonstrated satisfactory credit.
5. You demonstrate your credit worthiness in any other manner satisfactory to CC Communications. Please note: Divorced persons share in previous credit history. Service will be established from that perspective.

Fraudulent Information

Falsified credit information will require a deposit or termination of service.

Make your Payment Online with CC Communications Online E-Customer Portal

https://ipn.paymentus.com/cp/cccm

To use the “Pay My Bill” portal you will need to “enroll” creating a user login and password. Note: you should have a billing statement handy with your current account information.  Hint: enter requested information just as it appears on your statement.  If further assistance is needed, please call 775-423-7171 option 2 between the hours of 8:00 AM to 5:00 PM.   If you already have a user login and password, click the link below.

Pay My Bill

https://ipn.paymentus.com/cp/cccm

Mail your payment to:

CC Communications

899 S. Maine St.

Fallon, NV 89406

Please return all payments with coupon provided at the bottom of your statements to ensure payment is credited to the correct account. Allow 5 business days when mailing payment.

Bills may be paid in person at the CC Communications Customer Service Office located at 899 S. Maine St.

Business hours are: Monday through Friday, 8:00 a.m. to 5:00 p.m. We accept Visa, MasterCard and Discover credit cards, cash and checks. No 3rd party checks are accepted.

Your CC Communications bill can be paid using a visa, Mastercard, Discover credit card, or a debit card with a Visa or MasterCard symbol over the telephone by calling 423-7171 option 1 Monday – Friday between the hours of 8:00 am – 5:00 pm.

Please do NOT enclose cash when using drop boxes.

Drop boxes for customer convenience may be found at the following locations:

CC Communications Customer Service

899 S. Maine St.

Customers will be held responsible for all long distance calls originating at their telephones, whether made by themselves, their employees or their guests. CC Communications does not obligate itself to have a call okayed by the customer.

Auto Pay is a convenient and free service through CC Communications that automatically pays your bill by withdrawing the “amount due” shown on your statement from your checking, savings or credit card.

Stop by CC Communications Customer Service Office at 899 S. Maine Street to sign up for Auto Pay.

Question: Where can I get an employment application?

Answer: You can download an employment application online or visit our corporate office at 899 S. Maine Street and request an application in person.

Question: Where can I pay my bill?

Answer:

You can pay your bill at several convenient locations around the Fallon area, online, by phone or via the USPS.

We have drop boxes located a:

• CC Communications South Parking Lot
• Off of E. Front Street and Maine Street
• Raley’s Parking Lot – Stillwater Plaza
• 2105 W. Williams Ave.
• CC Communications Customer Service
• 899 S. Maine St.
• Across from City Hall
• S. Carson Street

Pay online at https://ipn.paymentus.com/cp/cccm

Call us at 775-423-7171 option 2 for Billing and Collections department.

Mail your payment to:

899 S. Maine St.

Fallon, NV 89406

What is a TTY?

TTY stands for Text Telephone, it can also be called a TDD, which stands for Telecommunication Device for the Deaf. A TTY is a special device that lets people who are deaf, hard of hearing or speech impaired use the telephone to communicate, by allowing them to type messages back and forth instead of talking and listening.

If you don’t have a TTY, you can still call a person who is deaf, hard of hearing or speech-impaired by using the Telecommunication Relay Services (TRS). With TRS, a special operator types whatever you say so that the person you are calling can read the message on their TTY display. That person will then type back a response, which the TRS operator will read aloud for you to hear. Toll free TRS services are available 24 hours a day, 365 a year.

Emergency Calls

These calls should be made directly to 911. Using Relay for emergency calls is not encouraged. If you use a TTY and are not able to obtain emergency services by calling 911, you should call the relay service and tell the operator you have an emergency.

Directory Assistance and Operator Services

If it is difficult for you to look up numbers in the directory or for you to dial a phone due to a disability, you may request a credit for directory assistance or operator service charges. For more information please contact your Long Distance provider, or a Customer Service Representative at 423-0020.

Directory Listing for TTY Users

TTY customers may include this information as part of their directory listing at no additional charge:

Example:

Smith, John

TTY only 555-8888

Smith, John

TTY & Voice 555-8888

*Relay Services

A few things you should know about Relay Nevada:

1. Long distance calls made through Relay Nevada are billed by Sprint at their standard rate, unless you ask the Relay Operator to use your specific long distance carrier.
2. All calls through Relay Nevada must either be made from, or to a phone line in Nevada.
3. Relay Nevada calls can be made from Nevada, to virtually anywhere in the world (using English or Spanish only).
4. Directory Assistance help is available through any Relay Nevada service.

Voice

For standard voice phone users wishing to call a TTY user, dial 711 or 1-800-326-6888.

TTY:

For TTY users wishing to call a voice phone user, dial 711 or 1-800-326-6868.

Spanish

For TTY or voice users wishing to relay calls in Spanish, or translated between English and Spanish, dial 1-800-887-1219.

Speech to Speech

For voice phone users with speech disabilities who prefer not to type on TTY, a specially trained operator serves as the speech-disabled user’s voice. Dial 1-888-326-5658.

Voice Carry Over (VCO)

For people with hearing loss who prefer to use a voice to speak directly rather than typing on a TTY, please dial 1-800-326-4013.

Hearing Carry Over (HCO)

For TTY users with speech disabilities who prefer to hear, rather than read messages from the called party, please dial 711 or 1-800-326-6868.

ANSI C63.19 HAC U-Rating System

FCC Hearing-Aid Compatibility (HAC) Regulations for Wireless Devices M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.

*All Relay Services are made possible through a monthly surcharge on Nevada phone lines.