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How do I Know if I’m Being Recorded?

Recorded Calls When you hear a ‘beep’ tone or a recorded notification at the beginning of a call, that call may be recorded for training or monitoring purposes. If you do not want a record made of what you are saying, ask the person to whom you are talking to disconnect the machine.

How do I Order New Telephone Service?

Contact one of our customer service representatives to order new service. Please have the following information available when you order new phone service from CC Communications: Complete street address (apartment or suite number if applicable). How you would like your listing(s) to appear in the Directory. The type of service you want and any calling features … Read the full article

How do I use my Voicemail?

The following directions apply to landline Voice Mail ONLY Main Mailbox Set UpREMINDER: You must complete the entire recorded tutorial for your Voice Mail to work properly. When entering your Voice Mail for the first time: Dial 426-0001 When the recording prompts you to enter a passcode, enter the temporary passcode 1234. Follow the recorded … Read the full article

Mandatory 10-Digit Dialing Coming to Multiple States/Area Codes

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

What Deaf, Hearing and Speech Impaired Services do you Have?

What is a TTY? TTY stands for Text Telephone, it can also be called a TDD, which stands for Telecommunication Device for the Deaf. A TTY is a special device that lets people who are deaf, hard of hearing or speech impaired use the telephone to communicate, by allowing them to type messages back and … Read the full article