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Windows 7 End of Life and What you Need to Know

On January 14, 2020, Microsoft will stop issuing security updates for Windows 7 which means you will no longer receive support for your Windows 7 device(s). How will this impact me? Without security updates, your device becomes vulnerable to emerging threats. If and when your operating system becomes corrupt due to system failure or a … Read the full article

AVG Antivirus Preventing Email from Sending

Close the email program. Open AVG, on the far-right side there is a menu with 3 lines under it or next to it. In the dropdown menu that appears, left click on Settings. A window will open split into 2 sides, a left and right side. Depending on version of AVG, the next steps can be … Read the full article

Connection Speed Recommendations for Netflix

Please click here for a list of Internet download speed recommendations per stream for playing movies and TV shows through Netflix.

How do I check my ePrism spam filter mail box?

Access your new ePrism Personal Dashboard at: and login with your full CC Communications email address and password.

How do I configure wireless settings on my Playstation 3?

Follow the instructions found on the Playstation website at

How do I connect Wii, Wii U, Switch and Xbox 360 to the Internet?

Click on the links for detailed instructions on connecting your device to the internet. How to connect Wii to the Internet — Wii How to connect Wii U to the Internet — Wii U How to connect Switch to the Internet — Switch How to connect Xbox 360 to the Internet — Xbox 360

How do I setup a static IP address on my computer that will work with my router?

This document assumes that the LAN IP address of the router is  If not, then please adjust accordingly. Windows 8  From the start screen, move your mouse cursor to the top right corner of the screen.  This will cause a menu to open from the right side of the screen Click on the picture … Read the full article

How to Connect via FTP to your hosting account with CC Communications

What is FTP? FTP stands for File Transfer Protocol. A FTP connection is a standard network protocol that transfers computer files between a client server on a computer network. Establishing a FTP connection to the server that hosts your website, allows you to transfer files you have created on your computer to the server that … Read the full article

How to Resolve Hulu Location Errors

NOTE: These are the recommended steps provided from Hulu if you are receiving location errors. Are you receiving location errors when trying to stream live from HULU? You are not alone. Some of our customers have reported they have had trouble with HULU generating location errors when trying to stream live. We did a little … Read the full article

I changed the password on my router and forgot what I changed it to. Is there anything I can do?

Hold the reset button on the unit for 30 seconds or more and the router will be restored to factory defaults.  This also means that your configuration will be set to factory defaults also, so if your router is configured for your ISP you may lose your connection until you set the unit up again.  . … Read the full article

Is your operating system up to date?

Computers need updates to help protect your computer from virus and malware attacks and loss of data or Identity theft. It is not the ONLY way to stay protected, but it is one of the most common ways people get into trouble. If your computer is not kept up to date with the latest patches … Read the full article

Not Getting Email When using a Google Router?

When using Google Router with CC Communications email, you may need to update the Google Router DNS settings from DNS to ISP DNS.  Please see the following Support article for a step by step tutorial on how to change the DNS settings. 1. Open the Google Wi-Fi app. 2. Tap the settings tab, then Network … Read the full article

Outlook 2013-2007 Manual Setup for POP

The following are instructions for setting up Microsoft Outlook 2013 to send and receive email for an email mailbox you’ve created. You can use our Outlook 2013 IMAP setup instructions to manually configure your mailbox as IMAP. 1. Open the Microsoft Outlook program Click on the Start menu to open Outlook 2013. If you do not have … Read the full article

Outlook 2016 Windows Manual Setup

View the instructions for setting up Microsoft Outlook 2016 installed on a PC or Mac to send and receive email to an email address. Also, view this support article at to find your POP and IMAP server settings. Not sure if you should choose POP3 or IMAP? See our helpful infographic that explains the differences between the two … Read the full article

Password Protect your Computer

Why is it important to set up a password to login to your computer? If you have files, photos, and email that are private, without a password protected computer, anyone can access your files. Even if you live alone, your computer could be stolen. Protect your privacy by setting up a login password for your … Read the full article

Protect your Computer – Backup Your Data

What does it mean to back up your data? When you back up your data, copies are created of your files and transferred from your computer to a storage device such as a DVD, Blu-ray, Flash Drive or the Cloud. Pictures, documents, music and email are the most common and important files to back up. … Read the full article

Public DHCP for Gamers

DHCP stands for dynamic host configuration protocol and is a network protocol used on IP networks where a DHCP server automatically assigns an IP address and other information to the host on the network, so they can communicate efficiently with other endpoints. What is the reason DHCP is necessary for gamers? DHCP is not necessary for … Read the full article

Setup a static IP address on my computer that will work with my router?

Press the Windows key + R, type “ncpa.cpl” into the Run box and press Enter. If your keyboard does not have a Windows key, right-click on the Windows icon (usually in the right-hand corner of your monitor). In the menu that appears select “run” and enter “ncpa.cpl” In the “Network Connections” window, right-click the adapter … Read the full article

Updating your browser

One of the many ways internet hackers can steal your identity or infect your computer with a virus and/or malware is through an open door on your computer. What is an open door on your computer? The open door is a browser like Internet Explorer, Mozilla Firefox or Google Chrome that you use to look … Read the full article

When I plug my computer into a port on my hub, switch or router the link lights blink. What can I do?

Please see the following instructions per your version of Windows: Windows 8 Click on the Start menu, and type ncpa.cpl into the search box at the bottom of the start menu then hit enter. When the “Network Connections” window opens, check to make sure that there are no Mac Bridges, WAN Bridges, etc.  If there … Read the full article

Where do I go to get downloads and documentation for my Belkin product?

Go to In the search box labeled “Search by product name, SKU, or keywords” enter your product name to obtain the information, documentation and downloads for your product.

Where do I go to get downloads and documentation for my Linksys product?

Go to In the search box labeled “Search by product name or Model number” enter your product name or model number to obtain the information, documentation and downloads for your product.

Where do I go to get downloads and documentation for my Netgear product?

Go to In the search box labeled “Start typing your model number here…” enter your product name or model number to obtain the information, documentation and downloads for your product.